Our county has over 1000 employees. We have 7 bargaining units with all kinds of crazy rules, most of which are unique to each unit. Acumen tirelessly worked with us to modify their software to handle the unique rules. We have been with Acumen for over 7 years now. Excellent support. Wonderful product. Thanks Acumen!
Tom Drum, Director Of IT - County of Chemung, NY
Seabreeze Park has had 500 summer employees on Acumen’s hosted service. Acumen’s developers, working closely with our Tech Department and end users, have deployed a timekeeping application that runs on Cloud and Mobile. This application is ideally suited to recording employee time in situations where the standard fixed location timeclock, or even a computer to punch in/out on, are not practical. Punches are entered directly by the supervisor, eliminating the need for verification of punches at the end of the day.
We use WebClock, ClockView, and the Mobile application to perform wireless clock in/out transactions, log and monitor employee hours, and ultimately interface with our payroll package, Sage Abra.
The user interface is easy to use, which means minimal training time. The software has significantly reduced the amount of time our managers spend tracking employee hours, allowing them to focus on managing and improving customer service. Acumen performs routine updates and maintenance on their servers with little downtime. Furthermore, they continue to upgrade the software with new feature enhancements. Acumen has responded to our requests for changes – especially for features that will benefit their customer base.
Responsive customer service by phone and email keep us up to date, and provide a sense of security and trust in the products they sell. We are looking forward to exploring new uses for the timekeeping system (such as automatic scheduling), and our continued relationship with Acumen Data Systems.
George Norris, Vice President - Seabreeze Amusement Park
Cooperative for Human Services rates ClockVIEW 5 out of 5 stars and would recommend this product.
Rebecca Sarvela, Director of Human Resources & Quality Assurance - Cooperative for Human Services
We have been using Acumen since July 2017. It was an amazingly easy system to set up and use. The support through set up and implementation was proactive and professional. The system has been working flawlessly since we got it up and running. The system and the reports are easy to use. Today the clock went down and we had to contact Acumen. our call was answered on the first ring and the tech, Marissa Swols, assured me that she would have me up and running again as soon as she could. She had me try some resets that didn’t solve the problem so she said she would have to do some things on her end to fix the problem. I expressed my concern that I couldn’t be down for a long period of time and she assured me that she would make it a priority and be back to me soon. I asked if soon meant hours or days. She professionally assured me it shouldn’t take more than an hour or so. In about exactly and hour she was back on the phone with me and had two other tech persons in on the conference call. After checking out my computer network, adjusting the connection link to their server and resetting my clcok from their end we were up and running – in less than 15 minutes. Wow! Acumen staff really know their stuff and prove their claim that every customer is important. customer service is as good as they claimed in their presentation to me back in July 2017. Thank you again!!!
Michael Lanz, Partner/Principal - Scotty's Kiddy Korner Preschool
Carnegie Mellon University rates CLockVIEW 5 out of 5 stars, and would strongly recommend the product. “We like many things about the product and we have been very happy with the product as well as working with the company.”
Jeremy Smith, System Administrator - Carnegie Mellon University
CAS is new to the Clockview system and still working to use all of the aspects of it but the customer service provided by Acumen has been very attentive to our needs and requests. I have no doubt that this system will perform beyond expectations.
Fusion Inc strongly recommends Acumen Data Systems’ product and rates it 5 out of 5 stars.
Tommy Wade, IT Service - Fusion Incorporated
Spangler Candy rates CLockVIEW 4 out of 5 stars, and would recommend the product.
Ed Koch, MIS Director - Spangler Candy Company
This product is easy to use and the staff really like the app.
Dianne Hamilton, Vice President of Finance - Nupath Inc
AB Care, Inc rates ClockVIEW 4 out of 5 stars, and would recommend the product. He said “I have appreciated the support I’ve received when requested.”
Alan Gugel, Business Manager - AB Care/St. Joseph Center
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About Acumen Data Systems
Acumen Data Systems is a leading provider of timekeeping and employee scheduling software and time clock systems, with an emphasis on workforce management and business automation software.
Acumen develops robust and cost effective employee timekeeping solutions, including systems and software for employee time and attendance, scheduling, facility door access control, job tracking, job costing, and shop floor data collection.