We have been using Acumen since July 2017. It was an amazingly easy system to set up and use. The support through set up and implementation was proactive and professional. The system has been working flawlessly since we got it up and running. The system and the reports are easy to use. Today the clock went down and we had to contact Acumen. our call was answered on the first ring and the tech, Marissa Swols, assured me that she would have me up and running again as soon as she could. She had me try some resets that didn’t solve the problem so she said she would have to do some things on her end to fix the problem. I expressed my concern that I couldn’t be down for a long period of time and she assured me that she would make it a priority and be back to me soon. I asked if soon meant hours or days. She professionally assured me it shouldn’t take more than an hour or so. In about exactly and hour she was back on the phone with me and had two other tech persons in on the conference call. After checking out my computer network, adjusting the connection link to their server and resetting my clcok from their end we were up and running – in less than 15 minutes. Wow! Acumen staff really know their stuff and prove their claim that every customer is important. customer service is as good as they claimed in their presentation to me back in July 2017. Thank you again!!!