Field Service 2017-10-14T16:04:35+00:00

Combine scheduling, dispatch, assignment and invoicing.

ServiceVIEW ensures that everyone – from mobile workers to managers – has the most accurate and timely information available to make more informed decisions. This means you can respond faster to customers and drive higher productivity from the field.

Assign jobs with a few clicks. Send those assignments to your team in the field. Automatically update agendas—with smartphone alerts, contacts, even driving directions on Google Maps.

Real-time information gets real-fast results.

Our Mobile App for Android, IOS, or Windows Mobile provide accurate, real-time information across the entire service chain – from home office to front door.
Acumen is the trusted name in automation, with most affordable systems implemented than anyone else. Our solutions free up mobile workers to do what they do best – service the customer.

Right off Google Play or Apple AppStore, Acumen's products are ready to keep field technicians connected to the enterprise and accelerate the flow of business critical information across their entire service chain. ServiceVIEW Suite delivers the accurate, timely information that today's dynamic companies need to make informed decisions and respond faster to customers. Acumen's mobile and Cloud or Customer Hosted computing solutions provide easy-to-use, reliable work order management for any workforce, whether on-call or scheduled far in advance.

Acumen customers know that delivering service to their customers is easy with Cloud or Self Hosted administrative software, Mobile Apps with signature capture and mega-pixel photos all in the same device, all seamlessly connected to the back office. Accounts receivable cycles are accelerated with onsite collection and on-the-spot receipt printing.

Dynamic real-time management via location and status tracking of field workers is essential for service organizations to respond to customer orders on the fly, or to quickly navigate capacity and resource issues. Acumen's Mobil Apps support, scanners, wireless networks, and RFID systems that immediately improve the way service management systems keeps track of inventory, equipment and resources during the installation, repair or refurbishment process. Even in fast-paced environments, Acumen's products provide easy-to-use solutions that require minimal training and put service orders and work instructions at worker's fingertips.

Acumen products are used in a wide range of Work Order Management applications, including:

• Field Service
• Shop Floor Data Collection
• Supply Chain Management
• Workforce Automation

ServiceVIEW: Field Service Order Tracking Suite

ServiceVIEW is a suite of products from Acumen to manage field service operations. Field Service companies can manage their customer contracts and invoicing. Work Order management is simple from contract to work order creation. Dispatch is easy combining the work order demand to the certified field service technician. Field Service employees time and work order tracking is performed on their mobile device for quick and accurate real time data that you can act on immediately as well as stored safely and securely for edit, approval and processing.

CiVIEW – Customer Contract and Invoice Management

JobVIEW – Work Order Management

ShiftVIEW – Scheduling / Work Order
Dispatch Management

ClockVIEW – Employee Time and
Attendance Management

ClocKVIEW Mobile – Mobile Time and Work Order Data Collection

CiVIEW is a module that manages contracts and invoicing.

√  Company configuration
√  Customer management

Locations, Labor, Parts & Materials, Equipment, Out Side Services
Contracts
Finance charges
Mark up & Billing Increments, taxes and fees
Departments
Services and Labor Resource Requirements
√  Invoicing

By Location, Customer, Contract
Labor Summary, Expense Summary, Parts and Materials Summary
Outside Services Summary, Equipment Rental Summary, Reoccurring Charges Summary

JobVIEW is a module that manages work orders

ShiftVIEW is a module that manages dispatch of work

ClockVIEW is a module that manages employee time and attendance

ClockVIEW mobile is an App that collects time and work orders

     JobVIEW Mobile                                           ClockVIEW Mobile

Employee Benefits Report
Monthly Overview Report
Approaching Overtime Report
Group Report
Department Report
Group Report
Pay Categories Report
Missing Punch Report
Many More

Timecard Report
Timecard Totals Report
Break Time Report
Project Time Report
Report for Supervisors' Approval of Employee Punches
Excused Time Report
Hours Analysis Report
Pay Rules Report
Attendance Calendar Report

You can also create customized reports based on any data collected in the system. Save reports as PDF or export them as CSV for Excel.

Audit Trail

Better yet, Acumen's time and attendance software features a complete Audit Trail to help facilitate regulatory compliance and ensure the integrity of your systems. Any change to the system is tracked, and multiple forms of data are collected about the change.

Who Made Change to System
When Change was Made
IP Address Used to Make Change
Value of Original Setting Prior to Change
Value of New Setting Made at Change
Regulatory Compliance
By ensuring reliable systems, historical records, and indisputable accountability, LaborVIEW helps facilitate regulatory compliance with mandates including Sarbanes-Oxley, FLSA, HIPAA, FairPay Rules, and more. Learn more about how Acumen's employee time and attendance systems help you address regulatory concerns.

Download Datasheet

State Farm Insurance

I have been using Acumen’s time and attendance software for several years. The product was delivered, they helped us set it up, and we were trained as promised. I’ve had no complaints with the software, and the customer support has been quick and helpful.

Using the Acumen services has saved me a great deal of time and expense. I’ve recommended the system to a number of my friends and acquaintances, and I will continue to do so.

Sincerely,
Kathy Northrop
State Farm Insurance Companies

Resource Partners, Inc.

As health technology consultants we are constantly reviewing solutions for our more than 25,000 clients. Acumen’s time and attendance software is an excellent product at a great price. Our clients use a range of their products and have found both product and service to be a tremendous value.
As a consultant it makes our job easier to recommend companies that support and value customer service. We will continue to recommend Acumen’s products and services to our clients as well as strategic partners.
Sincerely,
Audrey Whetsell
Chief Operating Officer
Resource Partners, Inc.

Teamworks, Inc.

We have been very happy with our partnership with Acumen Data Systems. In our search to identify and select a time and attendance company to work with, we researched several groups throughout the country and found Acumen to offer the most complete package, combining outstanding out-of-the-box software functionality with superior customization options to meet each client's unique needs.
We are not only a user of the Acumen solution, but also resale the package exclusively to our clients. We have found Ed and his team to offer the "high touch" customer service that is missing with many business services' vendors today. Whether, inquiring about additional functionality details, customizing the software for specific client needs, or asking Acumen to expedite a client implementation, the Acumen team always responds professionally and with enthusiasm to complete the request.
Partnering with Acumen has brought greater value to the services that we provide to our clients and resulted in both time and direct cost savings across the board.
I am happy to recommend Acumen services to any company, large or small, in the need of an outstanding time and attendance system.
Sincerely,

Tim Jenkins
Vice President
Teamworks, Inc.

Sevier School District

Sevier School District has been using Acumen's time terminals for over five years and has found them to be very reliable and effective for the collection of time punches for our employees. When the terminals were installed, Acumen's customer support was very helpful and knowledgeable. I have only had to call customer support on one or two occasions over the past five years and was very satisfied with the expedient help I received.
Using Acumen's time terminals and GetaDATA software has been a success for our school district. I have recommended Acumen to other school districts and businesses and will continue to do so.

Gary Kyhl
Director - Human Resources
Sevier School District

ProSteel Security Products

As a client of Acumen Data Systems, Inc. for several years, we have been pleased with the prompt and timely service we always receive. Our contact, Eric Swols, is courteous and helpful. On the rare occasion we have trouble with the time clocks, Eric and his team are responsive and resolve the issues.

There is little worry regarding our time clocks and the web terminal eClock recording and reporting. The web terminal is hassle free and intuitive.

Thank you for the great service, support, and professionalism you continually give.

Sincerely,

Christine Barker
Payroll Administrator
ProSteel Security Products

Seabreeze Amusement Park

For the past three years, Seabreeze Park has had 500 summer employees on Acumen's hosted service. Acumen's developers, working closely with our Tech Department and end users, have written a custom timekeeping application that runs on Windows Mobile handheld devices. This application is ideally suited to recording employee time in situations where the standard fixed location timeclock, or even a computer to punch in/out on, are not practical. Punches are entered directly by the supervisor, eliminating the need for verification of punches at the end of the day.
We use WebClock, eClockView, and the custom PDA application to perform wireless clock in/out transactions, log and monitor employee hours, and ultimately interface with our payroll package, Sage Abra.

The user interface is easy to use, which means minimal training time. The software has significantly reduced the amount of time our managers spend tracking employee hours, allowing them to focus on managing and improving customer service. Acumen performs routine updates and maintenance on their servers with little downtime. Furthermore, they continue to upgrade the software with new feature enhancements. Acumen has responded to our requests for changes - especially for features that will benefit their customer base.

Responsive customer service by phone and email keep us up to date, and provide a sense of security and trust in the products they sell. We are looking forward to exploring new uses for the timekeeping system (such as automatic scheduling), and our continued relationship with Acumen Data Systems.
Sincerely,

George Norris
Vice President, Seabreeze Amusement Park

Request Quote
Schedule Demo
  • Quick Question?

  • Your info is safe and will not be sold or shared with 3rd parties.

Related Articles

Weighted Overtime to Ensure Regulatory Compliance

For Employees that Work Differentials or Earn More than One Wage, Use Weighted Overtime to Ensure Regulatory Compliance The federal ...
Read More

How Employee Time & Attendance Systems Help Facilitate Regulatory Compliance

By providing accountability, reliability, historical records, and secure systems, Acumen's time and attendance software helps facilitate regulatory compliance with Sarbanes-Oxley, ...
Read More

For Employees that Work Differentials or Earn More than One Wage, Use Weighted Overtime to Ensure Regulatory Compliance

Weighted Overtime Ensures Compliance The federal Fair Labor Standards Act (FLSA) requires employers who have hourly employees that earn more ...
Read More

Trump Time

Trump Time: How the New Administration Will Impact Time and Attendance Donald Trump’s appointments to his cabinet and other high-ranking ...
Read More