Time and Attendance System Implementationacumen2020-04-30T23:39:55-04:00
Installation. Setup. Configuration. Fast and Easy.
Whether you purchase an employee time and attendance, facility access control, or shop floor data collection system, Acumen’s expert technicians help make system installation, setup, and configuration fast and easy. We ensure by our time and attendance system implementation services the software and time clocks fit to your specific business hierarchy and processes. Our time and attendance implementation service is designed to deliver complete satisfaction.
Acumen offers complete implementation services, providing complete turnkey solutions or working with your staff at the level you prefer. Our implementation services are based on the original Functional Definition / Design Specifications established during the initial phases of the project.
Employee System Implementation Services
Define System Requirements
Departments, Groups, Positions, etc.
Define All Administrators & Rights
Employee & Supervisor Security Profiles
Assign Employees to Appropriate Supervisor(s)
Types of Employees to be Tracked
Types of Time to be Tracked
Pay Classes / Rates
Pay Calculation Rules
Define Pay Periods (Multiple Pay Periods?)
Benefit Accrual Rules
Time Off Management
Sick Time Rules
Miscellaneous PTO Rules
Define Default Schedule
Define System Exceptions
Create Exception Types & Rules
Define Preferences for Alerts
Configure SMS or Email Alerts for Exceptions
Configure Outlook Integration (Optional)
Define Clocking Rules
Define Custom Rules or Labels
System Integration (Software Synchronization)
Other System Integration
Define Hardware Requirements
Time Clock & Hardware Requirements
Clocking Types (Proximity, Biometric, etc.)
Server / PC Operating System (for Licensed Systems Only)
Data Backup Plan (for Licensed Systems Only)
Initial Employee Database Import
Assign Rules to Each Employee, Supervisor, & Administrator
Web-Based Clocking Setup (Optional)
Software Interoperability (Payroll, ERP, etc.)
Hardware Testing (Network & Firewall Management)
Punch Testing (via Hardware and/or Web)
Pilot or Parallel Run with Focus Group (Optional)
Benefit Balance Import (at System Launch)
Training (Administrators, Supervisors, Employees)
Personalized Training (Web / Phone)
Training Services for Workforce Management Software & Systems
Acumen ensures mastery of our software via training for your staff in the use and operation of employee time and attendance systems, as well as our other workforce management and business automation software and systems.
Acumen offers training programs for management, operations, and users. Typically, our customers opt for training following the “Train the Trainer” methodology.
The time and attendance system user training includes intimate supervisor training in the use of the employee time clock functions and software functionality.
Acumen offers in-person training for groups and individuals. Remote training is typically selected, however, allowing training to be conducted over the internet via web conference.
Our software also comes pre-loaded with an expansive Help section, and online tutorials are also available to aid our valued customers.
Acumen offers several levels of maintenance and support services to fit our valued customers’ varied needs. From basic packages to complete, unlimited 24/7/365 support, Acumen ensures complete satisfaction for all maintenance and support calls.
Acumen Data Systems provides complete support to ensure uptime and complete satisfaction. We have invested in the latest tools and applications, enabling us to support you better, faster, and more accurately than any other service provider.
Acumen goes to great lengths to provide clients with the highest level of technical support services in the industry.
From Service Center repair for terminals and scanners to full 7-day-24-hour telephone support and On Site systems support, Acumens’ support services offer the options to meet your business objectives.
Microsoft Certified Professionals
Highly trained and motivated individuals
Manned support hours 8:30 to 5:30 EST
24-hour support available (Technicians are paged during off-hours)
24-hour connectivity support for Acumen in-house hosted solutions
Remote Assistance through web-enabled remote access software
On-site and Acumen in-house training available
Delivery and implementation services available
Acumen has specialists in bar code data collection, a full array of scanning abilities, application-specific fixed and hand-held computers, wireless networks, and a full array of software programs like ViewSUITE available at all times for our valued customers.
All technical support staff are located within the United States. Immediate support is available during business hours. All support tickets are tracked within our computer system. If any issue is not resolved immediately by our technical staff, it is escalated to our engineering team.
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About Acumen Data Systems
Acumen Data Systems is a leading provider of timekeeping and employee scheduling software and time clock systems, with an emphasis on workforce management and business automation software.
Acumen develops robust and cost effective employee timekeeping solutions, including systems and software for employee time and attendance, scheduling, facility door access control, job tracking, job costing, and shop floor data collection.